saranapokerPrivacy Policy

This page describes what we collect when you use saranapoker and how we keep that data protected. When you register an account, fund a deposit, place a bet on Liga 1 or other football markets, or spin a slot game, we record information necessary to verify your identity, process your payment, and settle your transactions fairly.

We at saranapoker do not sell your personal information. We use your data solely for account administration, fraud prevention, legal compliance, and customer support. Your data may be transferred outside your jurisdiction to our hosting providers and payment processors—we explain this below and outline your rights regarding that transfer.

We also describe how we use cookies, how you can access or delete your data, and how to contact us if you have privacy concerns. If you disagree with any aspect of this policy, you should not use our platform.

What Data We Collect on saranapoker

We collect several categories of data from users of saranapoker. During account registration, we ask for your email address and a password. You then provide your full legal name, date of birth, and phone number. Before your first withdrawal, we require identity verification—you upload a government-issued photo ID (national identity card, passport, or driving license) and proof of address (utility bill, rental contract, or similar).

Once your account is active, we record all transactions—deposits, withdrawals, bets placed, games played, and winnings. We also collect technical data: your IP address, device type, browser version, and access timestamps. This technical data helps us detect fraud and unauthorized access. If you contact our customer support team, we record your messages and our responses.

We do not ask for payment card details directly. When you deposit via bank transfer (BCA, e-wallet, mobile banking, local payment) or e-wallet (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), you are redirected to your payment provider's secure interface. We receive confirmation that your payment succeeded, but we do not store your card or account credentials.

Payment security: We never store your payment method credentials. All card and bank data is handled by your payment provider's secure servers.

How We Use Your Data on saranapoker

We use your personal data for the following purposes: account creation and management, identity verification (Know Your Customer compliance), payment processing, settlement of bets and game outcomes, fraud detection and prevention, customer support, tax and legal compliance, and communication about your account or our services. We do not use your data for marketing emails or promotional campaigns unless you explicitly opt in.

Your transactional data (bets placed, games played, deposits and withdrawals) is used to calculate your account balance, verify bet settlements against official results, and detect suspicious patterns that might indicate fraud or account compromise. We also use this data to comply with anti-money-laundering regulations and to generate reports required by gaming authorities.

We may anonymize or aggregate your data for internal analytics—for example, to understand which football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League) are most popular, which payment methods (mobile banking, local payment, online payment) users prefer, or whether our live-dealer tables or slot games see more activity. Anonymized data cannot identify you and is used only internally.

Identity verification: We collect your ID and address to comply with Know Your Customer (KYC) regulations and to prevent fraud.
Transaction records: We record all deposits, withdrawals, and bets to track your account balance and settle your transactions.
Technical data: We log your IP address and device details to detect unauthorized access and prevent fraud.
Support communications: We keep records of your contact with our support team for account recovery and dispute resolution.

Who We Share Your Data With on saranapoker

We at saranapoker do not sell your data to third parties. However, we must share your data with certain service providers to operate our platform. These include payment processors (who handle e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers), identity verification services (who confirm your ID and address), and our hosting providers (who store our servers and databases).

We also share data with legal authorities if required by law—for example, if we receive a court order or if we detect criminal activity. We may disclose data to gaming regulators in jurisdictions where we operate if they request it as part of a compliance investigation. These disclosures are made only when legally required or to protect our rights.

Our hosting providers and payment processors may be located outside your jurisdiction. By using saranapoker, you consent to your data being transferred to and processed in those locations. We ensure that all third-party processors have appropriate data protection agreements in place.

How Long We Keep Your Data on saranapoker

We retain your identity and verification documents as long as your account is active. After you close your account, we retain this data for a minimum of five years to comply with tax and anti-money-laundering regulations. We retain transaction records (deposits, withdrawals, bets) for the same period. Technical logs (IP addresses, access timestamps) are retained for 12 months unless required longer by law.

If you request account deletion, we delete non-essential data (browsing history, preferences, support messages) immediately. We retain the minimum data required for legal compliance. You cannot request deletion of transaction records if those records are required for tax or regulatory purposes.

Cookies and Tracking on saranapoker

We use cookies to maintain your login session, remember your preferences, and track your activity on saranapoker. Cookies are small files stored on your device. We use both session cookies (deleted when you close your browser) and persistent cookies (retained for months or years). We also use tracking pixels and similar technologies to understand how you navigate our platform and which games or betting markets you engage with.

We do not use cookies to track you across other websites. Our cookies are limited to saranapoker and are used only for functionality and analytics. You can disable cookies in your browser settings, but this may prevent you from logging in or using certain features. We do not track your activity outside saranapoker.

How We Protect Your Data on saranapoker

We employ encryption (TLS/SSL) for all data in transit between your browser and our servers. Your password is hashed using industry-standard algorithms and is never stored in plain text. Our databases are encrypted at rest. We maintain firewalls, access controls, and regular security audits to protect against unauthorized access.

We limit access to your personal data to employees and contractors who need it to perform their jobs. All staff sign confidentiality agreements. If we detect a data breach, we will notify affected users as required by law and take immediate steps to secure our systems.

Your Rights Regarding Data on saranapoker

You have the right to request a copy of all personal data we hold about you. Contact our support team with your account email and a clear request. We will provide your data in a readable format within 30 days. You also have the right to request correction of inaccurate data—for example, if your name or phone number is misspelled in our system, we will correct it.

You may request deletion of non-essential data at any time. We will delete browsing history, support messages, and similar non-critical information. However, we cannot delete identity documents or transaction records if we are required by law to retain them. You have the right to withdraw consent for certain uses of your data—for example, you can request that we stop using your data for analytics—though this may limit our ability to provide services.

If you believe we have misused your data or violated your privacy, you may lodge a complaint with our support team. We will investigate and respond within a reasonable timeframe. You also have the right to contact data protection authorities in your jurisdiction if you believe we are not in compliance with local privacy laws.

Your Data Rights

Request a copy of your data
Request correction of inaccurate data
Request deletion of non-essential data
Withdraw consent for certain uses

What We Cannot Delete

Identity documents (required by KYC law)
Transaction records (required for tax)
Data needed for legal compliance
Data required by regulators or courts

Contact Us About Privacy on saranapoker

If you have questions about our privacy practices, want to access your data, or wish to report a privacy concern, contact our data protection team. You can reach us through your account support menu or by emailing our privacy contact address (listed in your account settings). We will acknowledge your request within 2 business days and aim to resolve it within 30 days.

If you believe we have violated your privacy rights, you may escalate your complaint to our compliance department. You also retain the right to lodge a complaint with your local data protection authority.

Changes to Our Privacy Policy on saranapoker

We may update this privacy policy from time to time. If we make material changes (for example, if we begin sharing data with new third parties or if we change how long we retain your data), we will notify you by email or in-app message and give you a reasonable opportunity to review the changes. Your continued use of saranapoker after such notification constitutes acceptance of the updated policy.

Legal and Jurisdiction Information

Service availability

We at saranapoker provide our services only in jurisdictions where local law permits online gaming, sportsbook activities, and related entertainment services. We do not specify which countries or territories are legal or prohibited—that determination is governed by each user's own jurisdiction and may change over time. Our policy is to comply with the laws of each region where we operate, and we implement geolocation detection, user verification, and other compliance measures to prevent access from prohibited areas.

Users should understand that the legality of accessing saranapoker varies by location. A service that is legal in one jurisdiction may be restricted or prohibited in another. We do not provide legal advice on whether our service is appropriate for your specific location. If you are uncertain about the legal status of our service in your area, we recommend consulting local authorities, legal counsel, or gambling regulators in your jurisdiction before proceeding.

We reserve the right to refuse service to users in jurisdictions where we determine that operation would violate local law. If we detect that a user is accessing saranapoker from a prohibited jurisdiction, we may suspend or terminate that account, and we may decline to process withdrawals until legal compliance is confirmed. This is a protective measure for both you and our platform.

Account eligibility

To create a saranapoker account, you must meet the eligibility requirements set by the laws of your jurisdiction. In most jurisdictions where we operate, account holders must be of legal age to enter into binding agreements and, where applicable, to participate in gaming or wagering activities. We do not specify a fixed age minimum in this document because age eligibility varies by jurisdiction. Instead, we require each user to represent that they meet all legal requirements to open and use an account in their own jurisdiction.

During account creation, you will be asked to provide your full legal name, date of birth, and identity document. We verify this information against our records to confirm that your account details are accurate and that you are a natural person (not a business entity, minor, or prohibited individual). If our verification process detects that you do not meet eligibility criteria, we will decline your account application or, if the account has already been created, suspend or close it.

We also reserve the right to refuse service to users who are self-excluded from gambling in other jurisdictions, who have been banned by gaming regulators, or who are subject to legal or regulatory restrictions that make them ineligible. If you fall into any of these categories, you should not attempt to create a saranapoker account, and you should contact our support team if you believe we have incorrectly refused or terminated your account.

Local-law responsibility

Users of saranapoker are solely responsible for ensuring that their access to and use of our platform comply with the laws of their own jurisdiction. We provide this service on the understanding that each user has verified the legal status of gaming and wagering in their area and has determined that accessing our platform does not violate local law. We do not undertake to verify this for you, nor do we provide legal advice on compliance.

If your jurisdiction prohibits or restricts online gaming, sportsbook activity, or related services, you are not permitted to access saranapoker. We implement geolocation checks to detect prohibited access, but these mechanisms are not absolute. If you circumvent our geolocation protections or otherwise access saranapoker from a prohibited jurisdiction, you do so at your own legal risk. We will not be liable for any legal consequences you may face as a result.

We recommend that users periodically review the laws of their jurisdiction to remain informed of any changes that may affect the legality of accessing saranapoker. If laws change in your area and our service becomes prohibited, you should discontinue your use of our platform immediately. If you have questions about legal compliance, you should consult local legal counsel rather than rely on representations from our support team.

Data and privacy scope

We at saranapoker collect personal data during account registration and verification. This includes your name, date of birth, email address, phone number, identity document details, and proof of address. We use this data for Know Your Customer (KYC) compliance, fraud prevention, account verification, payment processing, and customer support. We do not share your personal information with third parties except where required by law or to facilitate our service operations (such as payment providers and hosting services).

Our privacy policy (link available in this document's footer section) explains in detail what data we collect, how we use it, who we share it with, and how long we retain it. Your data is stored securely using encryption. You have the right to request a copy of your personal data, to request correction of inaccurate information, and to request deletion of non-essential data subject to legal retention requirements.

Our hosting providers and payment processors may be located outside your jurisdiction. By using saranapoker, you consent to your data being transferred to and processed in those locations. We maintain appropriate data protection agreements with all third-party processors. If you do not consent to international data transfer, you should not use our platform.

Contact for legal inquiries

If you have legal questions about saranapoker, our privacy practices, data handling, or compliance matters, you may contact our legal and compliance team. You can reach us through your account support menu or by submitting a formal legal inquiry via the contact method listed in your account settings. We recommend including as much detail as possible about your inquiry so we can route it appropriately and respond effectively.

Legal and compliance inquiries may take longer to resolve than general customer support requests because they require review by our legal department. We typically acknowledge receipt of legal inquiries within 2 business days and aim to provide a substantive response within 10 business days, though complex matters may require additional time. If your inquiry involves a potential legal dispute or regulatory matter, we may direct you to consult legal counsel or provide information about relevant dispute resolution procedures.

We maintain documentation of all legal inquiries and our responses for compliance and audit purposes. If you believe we have failed to respond appropriately to a legal inquiry, or if you wish to escalate your concern, you may contact our compliance department directly. You also retain the right to contact local gambling regulators, consumer protection agencies, or other relevant authorities in your jurisdiction if you believe we are not in compliance with applicable law.